All Systems Operational
Uptime over the past 90 days. View historical uptime.
Web application Operational
90 days ago
99.67 % uptime
Today
Integrations & APIs Operational
90 days ago
100.0 % uptime
Today
Email delivery Operational
Realtime synchronization Operational
Pusher Channels REST API Operational
Pusher Channels WebSocket client API Operational
Integrations Operational
Slack Apps/Integrations Operational
Intercom Intercom APIs Operational
Intercom Intercom Webhooks Operational
Payments Operational
Stripe API Operational
Stripe Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Web application 95th percentile response times
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Past Incidents
Jun 9, 2023

No incidents reported today.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023
Issues loading Productboard
Resolved - All boards including Insights views should now be available and working as expected, though it's possible that customers may need to refresh their browser to access the data. We will continue to monitor the situation.

Thank you for your patience while we have worked on resolving this issue. If you are still encountering problems, please reach out to support@productboard.com.
Jun 2, 07:26 UTC
Update - All data for roadmaps and feature boards have now been restored. A browser refresh is needed. We continue to work on restoring the unavailable data on insights board. We thank you for your patience. Again, feel free to reach out to our support team at support@productboard.com with any further questions.
Jun 1, 23:09 UTC
Update - We apologize for the inconvenience caused. We are currently experiencing an issue with the unavailability of some of your data; affected are Views for Notes, Features board, and Roadmap. However, please note that the data displayed in these views remain accessible from other areas within the product.
Our team is actively working to restore access to the affected data and is investigating the root cause of this incident. We understand the importance of these views to your workflows.
We want to assure you that no data has been lost during this incident. Our team is diligently working to resolve the issue and restore full functionality as quickly as possible.
We will provide regular updates on the progress made and any further developments regarding this incident. We appreciate your patience and understanding.
Please feel free to reach out to our support team via email at support@productboard.com if you have any further questions or concerns.
Jun 1, 18:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 18:12 UTC
Update - We are continuing to investigate this issue.
Jun 1, 17:24 UTC
Update - We are continuing to investigate the issue.
Jun 1, 16:17 UTC
Investigating - Some users may be experiencing issues loading Productboard. We’re currently investigating the issue and will provide a status update once we have more information.
Jun 1, 15:23 UTC
Jun 1, 2023
New navigation loading issues
Resolved - We have identified the issue and the team have pushed a fix. You should see that the views are now loading as expected.

If you are still encountering issues, please reach out to support@productboard.com. Thank you for bearing with us.
Jun 1, 12:12 UTC
Investigating - Some users may be experiencing issues loading Productboard views with the new navigation. We’re currently investigating the issue and will provide a status update once we have more information.
Jun 1, 11:37 UTC
May 31, 2023
Delay in creating features boards and roadmaps when using the new navigation
Resolved - This is now working as expected with the fix that was pushed out, and you should once more be able to create feature boards and roadmaps as normal.

If you are still encountering issues, please reach out to support@productboard.com. Thank you for bearing with us.
May 31, 10:42 UTC
Monitoring - We have identified an issue with the creation of new boards and roadmaps for customers using the new navigation. Customers see very long delays with this when creating or duplicating both feature and roadmap boards.

The team have pushed a fix for this issue and are monitoring the situation. We'll share an update soon.
May 31, 08:20 UTC
May 30, 2023
Productboard not loading
Resolved - This issue was fully resolved on 29th May at approximately 3:53pm CEST, and all our services returned to normal operation.

If you are still encountering issues, please reach out to support@productboard.com
May 30, 07:02 UTC
Monitoring - This has been identified as an upstream issue and we have been working with our providers on mitigating it. It has been fixed by the upstream provider and our service has recovered, so you should be able to use all aspects of the app as expected.

We continue to monitor the situation, and are also investigating any potential impact to data integrity for the affected features during this time.
May 29, 14:19 UTC
Update - After investigation, it appears that while multiple features are impacted, Productboard is loading and accessible.

We do see impacts to some of our integrations as well as board management. We’re focused on getting things back to normal as quickly as possible. We apologise for the continued trouble, and will be back with another update soon once we have more information to share.
May 29, 13:13 UTC
Investigating - We are experiencing an issue that is stopping Productboard from loading. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.
May 29, 11:59 UTC
May 29, 2023
May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

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