Webhooks via Public API v1 are not getting updates

Incident Report for Productboard

Resolved

The issue has been resolved. New notifications are being sent and a small backlog is being reprocessed.
Posted Aug 19, 2025 - 17:01 UTC

Monitoring

A fix has been implemented and we're monitoring results. Unprocessed webhooks are being reprocessed now.
Posted Aug 19, 2025 - 16:46 UTC

Identified

Initial fix was able to mitigate unprocessed notifications momentarily, but we've identified downstream issues causing unprocessed webhook notifications to resurface. Will update this page again when more information is available.
Posted Aug 19, 2025 - 16:22 UTC

Monitoring

We've identified the root cause preventing Webhook notifications from being processed and have a fix in place. We're processing the backlog of notifications and monitoring.
Posted Aug 19, 2025 - 16:02 UTC

Investigating

We are currently investigating an issue where webhooks made from our public API are not getting updates. We will update this status page when we have updates.
Posted Aug 19, 2025 - 15:37 UTC
This incident affected: API and integrations.